Customized Toll Manufacturing For Maximum Efficiency

By Catalina Nielsen


Toll manufacturing is a B2B arrangement between two parties. One firm with specialized equipment, trained manpower and know-how handles specific functions within the production process for the other firm. This differs a lot from the traditional system of suppliers contracted to provide goods to a manufacturer.

The one with the know-how is called the toller, and is not responsible for purchase of raw material and parts required for the process in question. They are given all this by the manufacturer, and the toller simply deploys manpower and equipment to complete a step in the process. Let's take a deeper look at how this works, along with the benefits relative to outsourcing or complete in-house production.

It might be easy to grasp if the concept is explained as an industry-specific example. Consider two companies A and B that are manufacturers in the consumer electronics industry. This sector is well known for its frequent use of toll processing across borders. Assume that A is a brand-name company that makes and sells television sets, and has asked B to be their toller.

The parts and components required are purchased by A and shipped over to B's facility. It's also possible that B may do the production work in a leased space within A's facility to reduce shipping costs and other logistics issues. It is not a requirement, though, and B's facility could theoretically be anywhere across the world.

R2 sends raw material to D2, who produces television sets and ships them back to R2. During this entire to and fro process, ownership of the material, parts and the finished goods remains with R2. Upon receiving the TV sets, R2 adds branding, logos, packaging, etc. And starts moving the product to market through distributors and retailers.

It's understandable that all this seems very similar to outsourcing production entirely, except for the ownership part. However, other key differences here include the fact that X is able to control the entire process and maintain quality, meet deadlines and scale production up or down quickly as required. In other words, it has all the advantages of in-house manufacturing, but without the associated investments and ongoing costs.

It makes for a much closer relationship between X and Y than if they simply had a traditional buyer-vendor arrangement. It's beneficial for the suppliers, because they are an essential component of the production team. They can't just be ignored arbitrarily and the order given to other suppliers. Pricing is stable and not a matter for debate since Y is providing a service and does not spend anything on raw material or other issues that normal suppliers have to factor in.

Toll manufacturing allows the manufacturer to exert complete over the process and its costs. The whole thing can be managed and automated through a company-wide ERP that can include the toller into the workflow. Compliance becomes a lot easier, and there are benefits to be had in every area of the business including accounting, quality control, inventory, transportation and product pricing.




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